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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start PowerPoint for Mac, you may receive the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This behavior may occur if any one of the following conditions is true:
PowerPoint preferences are corrupted.
Programs running in the background are interfering with PowerPoint.
Application files are corrupted.
A user account profile is corrupted.
Resolution
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
Step 1: Quit all applications and close all windows
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
Step 2: Remove PowerPoint Preferences
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.
If the problem continues to occur, go to the next step.
Step 3: Perform a clean startup
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
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For help moving your user files to the new account, contact Apple.
If the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
On the Go menu, click Utilities.
Start the Disk Utility program.
Click the primary hard disk drive for your computer.
Click the First Aid tab.
Click Repair Disk Permissions.
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Step 6: Remove and then reinstall Office
For information about how to manually remove and then reinstall Office, see the following article:
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
With most Office 365 plans, you’re able to download and install full versions of Microsoft Office programs like Word, Excel, and PowerPoint on your PC, Mac, or mobile device. All of these desktop applications connect to the cloud just like the online (web app) versions, which means you can do your work with or without an internet connection and all your data will automatically sync the next time you connect.
Follow the steps in this video to download Office programs to your PC and get started using the installed versions of Word, Excel, PowerPoint, Lync, and Outlook 2013 or 2016.
How do I know if my plan includes Office 2013/2016 programs?
As you can see in the video, you’ll see the Office programs you have available on your Office installation page, which you can access after signing into Office 365. The list of Office applications varies depending on your plan and operating system.
Mac disk utility for windows. If you don’t see any available installs, contact your IT admin. If you are the Office 365 admin for your organization, you’ll need to assign licenses for users to download the latest version of Office. Check out this Microsoft help article if you’re a small business account admin, or this help article if your org has a Midsize or Enterprise plan.
I don’t need PowerPoint, do I have to install it?
In Office 365, all the Office programs are packaged together for download and installation, so there’s no way to exclude an individual application.
How do I find my product key?
Microsoft Powerpoint
Office 365 for business doesn’t utilize product keys like other versions of Office–you simply need to sign in with your user ID to install, deactivate an installation, or reinstall.
Can I Download Powerpoint On My Mac
If you are using a different version of Office and need your product key, visit this Microsoft help article.
How do I install Office on my phone?
Can You Download Powerpoint On Mac
Check out our guide to using Office 365 on any device.